Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. During peak seasons or promotional sales, processing may take up to 3 business days. You will receive a confirmation email once your order has been processed.
Shipping Time
We offer free standard shipping on all orders. Estimated delivery time is 4–6 business days after your order has been shipped. Delivery times may vary depending on your location, courier service availability, and local customs clearance. For remote or rural areas, delivery may take slightly longer.
Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email and/or SMS containing your tracking number and a direct link to monitor your delivery status in real time. You can also track your order by logging into your Homafe account.
Shipping Delays
While we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to courier congestion, extreme weather conditions, customs inspections, public holidays, or other unforeseen circumstances. Homafe is not liable for such delays but will keep you informed whenever possible. If your order is significantly delayed, please contact our support team for assistance.
Incorrect Address
Customers are responsible for providing a complete and accurate shipping address at the time of checkout. Homafe is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you realize an error after placing your order, please contact us immediately. We will attempt to update the address if the order has not yet been processed or shipped. Additional shipping charges may apply for re-shipment.
Contact
If you have any questions regarding shipping, delivery, or tracking, please don't hesitate to reach out to our support team:
Email: homafestore@gmail.com
Response Time: We aim to respond within 24 hours.