Return & Refund Policy – Homafe
At Homafe, we want you to love every piece you bring into your home. If something isn't quite right, we're here to help with a fair and hassle-free return process.
No Return / No Refund Policy
All sales are considered final under normal circumstances. However, we do accept returns and offer refunds or exchanges if the item you received is damaged, defective, incorrect, or not as described. For change-of-mind purchases, we do not offer returns or refunds unless the item is returned in its original condition within the eligible period.
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, you may request a return or exchange within 7 days of receiving your order. Simply contact our support team with your order number and a clear photo showing the issue. Our team will review your request within 1–2 business days and provide you with further return instructions.
Return Shipping
For returns due to damaged, defective, or incorrect items, Homafe will cover the return shipping cost. For all other approved returns, the customer is responsible for the return shipping charges. We recommend using a trackable shipping service, as Homafe is not responsible for items lost during return transit.
Inspection & Processing
Once we receive your returned item, our team will inspect it within 2–3 business days. After inspection, we will process a replacement, store credit, or refund to your original payment method. Refunds typically appear in your account within 5–7 business days, depending on your bank or payment provider.
Non-Returnable Items
The following items cannot be returned or refunded:
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Custom-made, personalized, or made-to-order products
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Items purchased during clearance sales, flash sales, or with promotional discounts
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Products returned after the 7-day return window
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Items that have been used, washed, assembled, or altered from their original condition
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Gift cards and digital products
Important
Returned items must be unused, undamaged, in their original condition, and accompanied by all original packaging, tags, and accessories. We reserve the right to reject returns that do not meet these conditions. If you have any questions about whether your item is eligible for return, please contact us before shipping it back.
Contact
If you have any questions regarding returns or refunds, please reach out to our support team:
Email: homafestore@gmail.com
Response Time: We aim to respond within 24 hours.